Question 1

Company Profile

Accepted Answer

GEMMA  R. LEE ENTERPRISES, founded in MAY of 2004, was formerly known as GEMMA  COMPUTER SERVICES. The change of name also implicates the change of the  totality of the company. All the aspects of the association were  strategically studied to be able to come up with an amended company.  Thus, GEMMA R. LEE ENTERPRISES emerges.
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GEMMA  R. LEE ENTERPRISES is a provider of printer consumables, remanufactured  laser toner, ink and toner refilling services, and other related  printer needs. The company also accommodates customers for both  wholesale and retail at competitive prices.
 
GEMMA  R. LEE ENTERPRISES is committed to marketing products that are  beneficial to the customer. Moreover, the company is dedicated to  offering products that can help producers maximize their returns.

Question 2

Mission and Vision

Accepted Answer

Mission
We  shall be the MOST VALUED company to our customers, colleagues, business  partners, associates, and community through quality products and  excellent services just WHEN they need it… giving them the VALUE FOR  THEIR MONEY.

Vision
As  a CHRISTIAN ENTERPRISE, GRLE shall be a channel of blessing to our  customers and employees. And shall be GOOD STEWARD of GOD’s entrusted  the company with the desire of supporting the LORD’s Servants in  heralding the GOSPEL of CHRIST!

Question 3

What services does Gemma R. Lee Enterprises offer?

Accepted Answer

We offer a full range of printer solutions including:
 • Printer consumable supplies (wholesale & retail)
 • Ink and toner refilling
 • Remanufactured toner and ink cartridges
 • Compatible cartridges
 • Continuous Ink Supply Systems (CISS)
 • Printer rental with FREE use, maintenance, and ink

Question 4

Where are your products and services available?

Accepted Answer

We primarily serve the Luzon area, with strong presence in Metro Manila including Valenzuela, Caloocan, Manila, Quezon City, Pasig, Makati, and beyond.

Question 5

Do you provide free technical support and maintenance?

Accepted Answer

✅ Yes. All our printer rental packages come with:
 • Free technical support (response within 24 hours)
 • Free preventive maintenance
 • Free spare parts
 • Free delivery and pick-up
Note: Only authorized GRLE employees may service the printer.

Question 6

What’s included in your free printer use package?

Accepted Answer

Our FREE USE PACKAGE includes:
 • Use of printer (no rental fee)
 • Unlimited ink supply
 • Free preventive maintenance
 • On-call support
 • Prompt response within Metro Manila (usually within 24 hours)

Question 7

How can your solutions help reduce printing costs?

Accepted Answer

Our remanufactured toner and ink cartridges can reduce printing expenses by up to 70% without compromising quality. We help businesses maximize ROI through cost-effective alternatives to OEM cartridges.

Question 8

Are your products under warranty?

Accepted Answer

Yes, all our products and services come with a warranty and are subject to quality control standards that meet or exceed original manufacturer specifications.

Question 9

Can I purchase or rent printers from your company?

Accepted Answer

Yes! We offer:
 • Printer sales (e.g., Epson, HP models with CISS)
 • Monthly printer rental packages starting as low as ₱2,500/month
 • Printers come with FREE use, ink, and technical support

Question 10

Do you accommodate both wholesale and retail customers?

Accepted Answer

Absolutely! We cater to both individual and business clients, offering flexible pricing and support depending on volume and needs.

Question 11

Is your business registered and compliant?

Accepted Answer

Yes. We are fully registered with:
 • DTI
 • BIR
 • Valenzuela LGU
 • PHILGEPS
 • And have updated business permits and tax clearance

Question 12

How can I contact you?

Accepted Answer

📍 Address: #5 Diego St., Brgy. Canumay West, Valenzuela City
📍 Warehouse: #05 Bolibod St., Maharlika Village, Maharlika, Taguig City

📞 Phone: (02) 8819-0827
 📱 Globe: 0915-636-5401
 📱 Smart: 0947-519-5029

📧 Email: info_gemlee@yahoo.com(mailto:info_gemlee@yahoo.com)
 📧 Email: i(mailto:info_gemlee@yahoo.com)nfo.gemmarlee@gmail.com(mailto:info.gemmarlee@gmail.com)

Gemma R. Lee Enterprises Support Center